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Voice of the Customer: Using AI & ML to drive product management decision-making

October 13, 20218:00 - 8:45AI Retail - AI Expo 2021

Moderator

Tom Peroulas

Tom Peroulas

Board Member, Sarcoma Foundation of America
  • October 13, 2021
  • 8:00 AM - 8:45 AM

Speaker

Riccardo Osti

Riccardo Osti

CEO, Wonderflow
Giovanni Gaglione

Giovanni Gaglione

CTO, Wonderflow

Abstract

Using AI to empower decision-making by listening to and analyzing ratings, reviews, social media channels, and more customer feedback sources, with advanced natural language processing (NLP) to learn the what, why, and how behind product failures and successes.